What is FB Purity?

Fluff Busting (FB) Purity is a web browser add-on that helps you to take control of your Facebook experience. It does this by letting you filter out the spam, such as ads, quizzes and games etc, and also the messages such as "x likes Page Y", "x joined group y", "x became friends with y", "x is attending event y". See the F.B. Purity features page for the full list of what FBP can do.

Is FB Purity Safe to Use? Will my privacy be compromised?

FB Purity is most definitely completely safe to use, you can check any of the anti-virus or safety scanners for proof of that. It doesn't have any spyware or adware in it. FB Purity does not access and store any of your private information or send it anywhere either. The extension's source code is easy to access to verify this fact. FB Purity has been around since 2009, it gets consistently high ratings on the Official Chrome, Firefox and Opera Extension Galleries, it has also been reviewed and recommended by The Washington Post, so you can be sure that it is safe.

Can I get banned from Facebook for using FB Purity?

No, you can't get banned from Facebook for using FB Purity. FB Purity runs in your own browser, Facebook cannot dictate to you what browser extensions you are allowed to use.

How much does F.B. Purity cost?

F.B. Purity is donation-ware, which means its free to try but if you like FB Purity and find it useful and you appreciate and respect the hard work put into this, you can thank me by Making a Donation.

Is FB Purity available in any language other than English?

No, unfortunately I don't have the time or the resources to make multiple language versions of FB Purity. Most of FB Purity's functionality should work OK whatever language you have your Facebook interface set to, but there are a few functions that will only work correctly if your Facebook interface is set to English (UK or US). For example many of the newsfeed filters.

How can I tell my friends about FB Purity?

As you may or may not know, Facebook are blocking people from posting links to this website on Facebook. They don't like it because it gives their users control over what they see on Facebook. They don't like giving the users control and they want to force you to look at things you don't want to see. Because they have blocked links to the site, it just means you have to get creative if you want to post about FB Purity on Facebook.

Here are some suggested methods:

Who is the developer of F.B. Purity?

Its me, Steve! :) You can contact me via the F.B. Purity Contact Form Please note I may not have time to answer all emails, but will definitely read them.

How can I show my appreciation for all the hard work you have put into FBP and support future development?

If you like FBP, please Make a Donation to show your appreciation for all the hard work I have put into developing this, supporting it, battling facebook and keeping it running.

How can I contact you?

You can contact me via the Contact page. Please note I get a lot of correspondence, so may not be able to reply to every message, but will definitely read all of them.

Where can I download and install F.B. Purity?

You can download and install F.B. Purity here: Install F.B. Purity. (Click the Green Install Button that corresponds to the browser you are using)

How can I find out what version of FB Purity I am using?

The F.B. Purity version number is displayed in the title at the top of the FBP options screen. Also, if you hover your mouse over the "F.B. Purity" link at the top of your facebook homepage, the version number will also be displayed.

What is a Web Browser Add-on (a.k.a Extension) ?

A web browser add-on a.k.a browser extension is a program that extends and enhances the functionality of your web browser (the program you use to browse the web), and gives you extra functionality and or customization options on websites that you visit.

What is Greasemonkey?

Greasemonkey is an add-on on for the Firefox web browser (there are Greasemonkey compatible extensions available for other browsers too), that lets you alter the way websites are displayed to you in your browser. The way it works is you download scripts (small sets of custom instructions) for the sites you want to alter, which when installed via the GM add-on, change the web page in some useful way, perhaps changing the layout or adding new features to the site, or even removing features you don't like.

Which Web Browsers are compatible with F.B. Purity?

F.B. Purity is compatible with Mozilla Firefox, Google Chrome, Safari, Opera and Maxthon. It should also work with compatible browsers, for example Iron and Avant Browser are compatible with Chrome, so the Chrome version of the extension should work with those browsers, however, some of the Chrome compatible browsers are not being kept up to date with with the latest official stable Chrome version, and may no longer work with the latest Chrome extensions, so bear that in mind.

*UPDATE* Microsoft have a new browser called "Microsoft Edge" that comes with the Windows 10 operating system. There is an extension version of FBP that will work with Edge, but there are some problems with it, so it is recommended instead to install the Tampermonkey extension (which is a GM script manager), then to install the GM Script version of FBP.

Is F.B. Purity available for Internet Explorer?

No, and I don't plan on releasing an I.E version, due to the fact using Internet Explorer is a massive security risk, it also uses a non standard javascript implementation and many other reasons. If you want further proof Internet Explorer is bad, check this rather worrying graph ;-)

The browsers that F.B. Purity work with are Firefox, Chrome, Opera and Safari. Why not try out a new web browser? You might just like it :) N.B if you are stuck with I.E due to workplace restrictions on installing software, you could try using a "portable" version of Firefox, Chrome or Opera, that runs from a USB memory stick.

*UPDATE* Microsoft have a new browser called "Microsoft Edge" that comes with the Windows 10 operating system. There is an extension version of FBP that will work with Edge, but there are some problems with it, so it is recommended instead to install the Tampermonkey extension (which is a GM script manager), then to install the GM Script version of FBP.

Which operating systems are compatible with F.B. Purity?

The operating system doesn't really matter, whichever operating systems run the following web browsers: Firefox, Chrome, Opera, Safari and Maxthon will work fine with F.B. Purity. e.g Windows, Linux, Mac etc. Please note however that F.B. Purity will not run on mobile / tablet browsers on Iphone, Android, IPad, Ipad2, Ipad3 etc as they are not compatible.

Is F.B. Purity available as a mobile app ( Android / Iphone / Ipad / Windows / Blackberry etc )?

No, FB Purity is not available as a mobile app. However certain Windows tablets, should be able to run normal windows programs, therefore should be able to run desktop browsers, and therefore run FBP normally.

How can I check if there is an update available for F.B. Purity?

You can click the "Check for latest version" link at the top of the FBP options screen, or you can check the F.B. Purity News page, or the FB Purity Fan Page.

FB Purity should also automatically check for updates, and will display a message saying an update is available next to the FB Purity info bar (the bit that tells you how many stories have been hidden). FBP also has an FBP news notification system, that will alert you by showing a little box next to the FBP link in the top nav bar, telling you the number of new stories on the FBP fan page.

Is it possible to reset the FBP settings back to the original default settings?

Yes it is possible. Click the "Import Settings" link on the FBP options screen, then enter the text "Reset" (without the quotes) and FBP will wipe out your existing settings and return them to the installation defaults

Is it possible to temporarily disable F.B. Purity?

Firefox: If you have the Firefox addon installed you can disable it via the "Tools/Addons" menu. If you want to temporarily switch off the FBP GM Script you can disable Greasemonkey altogether by clicking the little brown monkey icon in the bottom right of the browser window, it will then turn grey, meaning its been disabled. Clicking it again will re-enable Greasemonkey. You can also disable specific scripts, if you "right click" on the monkey icon, a list of the scripts operating on the current page will be displayed, with tick boxes next to them, you can disable individual scripts by unticking them.

Google Chrome: You can temorarily disable FBP via the Tools / Extensions menu.

Apple Safari: You can disable it via the Extensions tab in the Preferences menu.

Opera: You can disable it via the Extensions menu.

Maxthon: Open the options menu, then click "Extensions" at the bottom. If you un-tick the FB Purity extension on the extensions page, that will temporarily disable the FB Purity extension.

How can I Delete / Remove / Uninstall F.B Purity?

Firefox: If you have the add-on version installed, you can remove it via the "Firefox Tools/Add-ons/Extensions" menu. If you have the GreaseMonkey script version installed, you can do so via the "Tools/Greasemonkey/Manage User Scripts" menu.

Google Chrome: You can uninstall FBP via the Extensions menu, to get there first click the Wrench or "3 Hotdogs" Icon, then select "Tools/Extensions". Please note this will also delete your FBP settings.

Apple Safari: You can uninstall FBP via the Extensions tab in the Preferences menu. Please note this will also delete your FBP settings.

Opera: You can uninstall the FBP extension via the Extensions menu. If you have the script installed its simply a case of removing the FBP script from your scripts directory.

Maxthon: Open the options menu, then click "Extensions" at the bottom. You can remove the FB Purity extension by clicking the "Delete" button on the extensions page. That will remove FB Purity from your browser. Please note this will also delete your FBP settings.

Can I disable autoplay videos from playing automatically in the Facebook newsfeed?

Yes, you can do this with the latest version of FB Purity, the option is under the "Video Stories" heading of the Newsfeed Filters section of the FBP options screen. Full instructions on Disabling Autoplay here

How do I open the F.B. Purity Options screen?

Once you have F.B. Purity installed, you can access the options screen by clicking the "FBP" or "F.B. Purity" links at the top of your facebook homepage (aka the newsfeed).

How can I hide the "News Ticker" bar? (the scrolling column of news in the right hand column)

Just tick the option to hide "News Ticker" on the FBP settings screen and that will hide it. (Though facebook has a built in method for hiding it now, You can click the arrow at the top of the ticker to hide it)

How can I turn off / hide the Sponsored box and Sponsored Stories / Suggested Posts / More From / Related / Similar To Posts in the newsfeed (Adverts)?

Just tick the Hide Sponsored Box option on the F.B Purity options screen, this will also hide the Suggested Posts, and other Sponsored stories in the newsfeed. This setting also hides the ads on the timeline pages too.

How can I edit / customise the list of games and applications that F.B. Purity hides?

Theres a guide to editing the F.B. Purity application whitelist here : F.B. Purity Whitelist Guide. Or if you want to turn off application filtering entiredly, just tick the "hide application stories" option in the fbp settings screen.

How can I hide posts that feature specific words or phrases?

The Custom Text filter lets you hide posts that feature words or phrases that you specify. You can read how to use this feature here: Custom Text Filter Guide

In the Custom Text filter, is it possible to hide whole words only, eg hide any mentions of "hat" but not words containing the letters "hat" such as "what" or "that" etc?

Yes, in order to do this you need to use some special Regular Expression syntax. In this case, you need to use the word boundary signifier "\b", you need to put it at the start and end of the whole word that you want to filter out. So in the case of this example you would put "\bhat\b" (without the quotes) into the Custom Text Filter box, and it should then only filter out any occurrences of the word "hat".

How can I edit / customise the list of "Extra" stories that F.B. Purity hides?

Instructions on customising the "Extra" stories that get hidden are here: F.B. Purity Extras guide

Is it possible to use wild-card search patterns In the Custom Text filter?

Yes, it is possible, you need to use "Regular Expressions" syntax. Examples: If you wanted to match anything that occurs between the words "this" and "program" you would use the following "regex" "this .* program". If you wanted to hide any numeric variation of "added 12 photos to an album" you would use the following regular expression "added \d* photos to an album". Google "Regular Expressions" to learn more about the syntax.

Can I hide or minimise the "Viewing Most Recent" box that shows up when you have selected to view the newsfeed sorted by most recent?

Yes, FBP has an option to force Facebook to always show you the most Recent feed, and this option also minimises the "Viewing Most Recent" box at the top of your newsfeed. If you have this option enabled but you still see the Top Stories page, try reloading your page, as that should fix it.

Can I hide the Newsfeed completely?

Yes! If you find the constant updates on the news feed a distraction and want the whole newsfeed gone, FBP has an option to do this, called hide "Newsfeed" its under the "More Options" heading of the FBP options screen.

How can I hide the "People you may know" box on Facebook

Can I turn off the "Deleted Friend Alerts" that get shown when my friends delete me / unfriend from their friend lists?

Yes, you can turn this function off by un-ticking the "Deleted Friend Alerts" option on the FBP options screen.

The deleted friend alerts are showing incorrect results, why is that?

It seems like this function may not work correctly for users with over a thousand friends or so. If you do repeatedly see incorrect results, its probably best to turn off this feature via the FBP options screen. The "incorrect" results are usually accounts that have been temporarily disabled either by the user themselves or by Facebook, once an account is re-activated, it will re-appear in your friends list again.

Can I use FB Purity to view Animated Gifs on Facebook?

Yes, FB Purity has an option called "Show Animated Gifs". If this option is checked, it will convert any links to GIF files posted on Facebook into Animated Gifs. Please note, it is not possible to upload Animated Gifs to Facebook, you can only post links to Animated Gifs that are hosted on other websites.

**Update**Facebook now supports the posting of links to animated gifs natively on personal fb accounts and in fb chat. "Fan" Pages don't yet have animated gif posting functionality.

Does F.B. Purity have or will it in the future have a functionality to disable the Photo Lightbox viewer / Theatre view Popup windows?

No, its easy to disable the Photo Lightbox / Theatre view yourself without any add-on at all, simply "right click" on any photo in the newsfeed, and then select "Open Link in New Window" or "Open link in new tab". Another way to get rid of it is: If you have a three button mouse or a mouse with a scroll wheel, click the photo with the middle button / scroll wheel, that should open the photo without the lightbox in a new tab, though this may depend on your browser's settings.

How can I hide the List Suggestions box on friends list pages?

FB Purity has an option to hide this under the heading "Hide Right Column Links"

How can I hide the Facebook Chat box?

You can hide Facebook Chat box / interface using FBP (N.B. It doesn't log you out of chat or disable the chat, it just hides the interface) Simply tick the hide "Chat box" option on the FBP settings screen to hide it. Facebook now also has a built in option to hide the Chat box, so if your chat box is missing and you haven't hidden it with FBP, then you must have hidden it with Facebook's own controls.

Why is FB Purity hiding all my friends in Chat?

If you have FBP's "hide offline friends" option selected, when you first open the chat window, it will appear blank, this is because it takes a while for facebook to show whether or not your friends are online. After Facebook lists the online friends, which may take a few seconds after opening the chat box, FBP can filter out the offline ones correctly.

How can I revert the bubble chat back to the simple old style chat interface?

The latest version of FB Purity has an option to convert the new Bubble Chat back to the old style chat, just open the FBP options screen then tick the "hide Bubble Chat" option.

Facebook has started forcing us to use the small chat window at the bottom of the screen when sending messages, can I go back to the old method for sending messages?

FB Purity now has a new option called "Full Screen Chat" which when enabled, will automatically opens all chat messages in the full Screen messaging system (aka the Inbox).

Can I hide the Offline or Mobile friends in Chat?

Yes you can hide both, FB Purity has 2 such options. 1 to hide offline friends, and the other hides offline and mobile friends in chat. Please note the "Hide offline + Mobile friends" option only works if the Facebook language is set to English.

What happened to FB Purity's Hide Offline friends in chat option?

Facebook broke the functionality of it, so I had to remove it. But, I've now managed to fix it in the latest version of FBP. Re-install for the fixed version. Please note the new "Hide offline + Mobile friends" option only works if the Facebook language is set to English.

Facebook has started forcing us to use the small chat window at the bottom of the screen when sending messages, can I go back to the old method for sending messages?

FB Purity now has a new option called "Full Screen Chat" which when enabled, will automatically opens all chat messages in the full Screen messaging system (aka the Inbox).

Can I stop group posts from showing up in my newsfeed?

Yes, just tick the Hide "wrote on wall" option. This hides posts to groups, posts to events, and user to user timeline posts from the newsfeed.

How can I hide YouTube videos from my news feeds?

The latest version of FB Purity, has a built in filter for hiding YouTube videos. Its under the "Newsfeed Filters" / "Video Stories" section of the FBP options screen.

Why are YouTube videos or twitter posts or some other type of posts being hidden from my timeline / newsfeed?

If you have the hide "Apps & Games" option ticked (under the "Timeline Options" heading), it will hide any posts created by Facebook apps, so if your post was "via Twitter" or "via Youtube" or via some other app that signifies it was posted by a Facebook app, and that will cause it to be hidden on the Timeline (aka your profile page). FBP does not however hide your own app posts in the Newsfeed (this is a separate page to the Timeline though some people get them mixed up), no matter what setting you have chosen.

Facebook has an algorithm to determine whether something you post yourself shows up in the Newsfeed or not, you can test this by disabling FBP and seeing if your post is showing in the newsfeed or not. If its not there when FBP is disabled, then its clearly not FBP hiding it.

Can I hide the "Pages Feed", "Games Feed", "Likes Pages" or the "App Center", or any of the other Links in the left hand column?

Yes you can, the latest version of FBP has built in options for hiding most of these links. Look for the "Hide Links in Left Column" section of the FBP options screen

Can Facebook uninstall FB Purity?

No they can't, its simply not possible. If you are using Firefox and you think FB Purity has been uninstalled, read this: Sometimes if you click a facebook link when in facebook and it opens in a new tab, FBP will not load in that tab, however if you notice FBP has not loaded, if you just refresh/reload the page, FBP will load ok again. This issue is caused by the GM script compiler I'm using that generates the Firefox extension, I have reported the bug to the author of the compiler and am waiting for him to fix it. a workaround is, if you want to open a facebook link in a new tab, to right click the link then select open in new tab, or else middle click the link if your mouse has 3 buttons.

Another option is to use the Greasemonkey version of FB Purity instead of the extension version, as it should not have this bug. You can get that version from the Firefox section of the Install page of the FB Purity website. If you are not using Firefox, its possible that there is an error in FB Purity that is stopping it from loading. Please follow the troubleshooting guide below for information on how to report a bug.

Why doesn't FBP doesn't have an option to hide the "Pages and Public Figures" link in the left column?

This is because the link is different for each person, in order to hide it you need to use some Custom CSS, click for a short tutorial on how to use Custom CSS to hide elements on the page

Can I add Custom CSS rules, to further customize Facebook using F.B. Purity?

Yes, you can add Custom CSS rules, so you can style Facebook the way you like it, more info and lots of CSS examples here: Custom CSS

Can I filter out hashtags (hyperlinked words beginning with the "#" character) using the Custom Text Filter?

Sorry its not currently possible to filter out hashtags, due to a strange text encoding issue, which I'mlooking into. If you remove the hash from the filter, eg say you want to filter out the hashtag "#facebooksucks" you should currently just put the text "facebooksucks" without the hash in front of it and without the quotes, and it should filter ok.

Is it possible to turn off FBP's application / games filtering?

Yes, you can stop FBP from filtering game and application posts, to do this, untick the hide "Game + App Stories" checkbox on the F.B. Purity options screen.

Can I filter out "Spoilers" using FB Purity?

Yes, you can. One place spoilers may show up is in the "Trending" box, which shows up to the right of the Newsfeed. You can turn the Trending Box off by ticking the Hide Trending Box option. Another place spoilers may show up is in the Newsfeed itself, posted either by "Fan Pages" or your friends.

You can filter out Spoilers in the newsfeed by adding the name of the Sporting Event or TV Show etc, that you don't want to know the latest happenings about until you actually watch it yourself, to the Custom Text Filter box.

For example, say you didnt want to hear what happened in the latest episode of "Game of Thrones" you could put the text Game of Thrones into the Custom Text Filter box, and FB Purity will filter out any posts in the newsfeed that contain the text "Game of Thrones".

Why are my Games Feed and Apps and Games-Friend Activity feeds blank after installing F.B. Purity?

Its because by default F.B. Purity filters out all game and application posts. If you want to see those posts, you can turn off the application/game filtering, to do this, untick the hide "Game & App Stories" checkbox on the F.B. Purity options screen.

Is it possible to "re-play" a Deleted Friends Alert after its gone off screen?

Yes, if you click the "F" key shortly after the popup screen has gone away, the Deleted Friends Alert should popup again, so you can read it properly. Please note the deleted friend list is reset an hour after it pops up, and you will not be able to access it again after that.

The "People you may know" box is not being hidden even though I have the FBP option to hide it ticked, what can I do?

Make sure you also tick the hide "Sponsored Box" option as well, as that should hide some of the "People you may know" boxes as well. Also make sure you have the latest version of FBP installed.

Can I disable / delete / deactivate / turn off the new Facebook Timeline feature?

Facebook have now seen the light and they've re-designed Timeline pages so all the news stories are in a single column, so FBP's function to disable the double column layout has been removed.

Can I customize FB Purity's settings and interface and Facebook's interface beyond the features FB Purity provides?

Yes, you can. FB Purity lets you add Custom CSS to further alter the layout of the Facebook site, and you can even customize the look and layout of the FB Purity interface if you so desire.

For example Custom CSS code and an explanation on how to use it, please visit FB Purity's Custom CSS page.

Known issues (*UPDATE* FBP v19.0.1 has been released)

FBP v19.0.1 has been released, update to the latest version by re-installing via the FB Purity Install page on the FB Purity website as that will most probably fix your issue if you are having any problems. BTW by "liking" the F.B. Purity fan page and subscribing to notifications from that page, you will be kept up to date of the latest issues, fixes, changes and updates. This is vitally important, as Facebook is constantly changing and so are the browsers themselves, so you need to stay informed as to how that affects FBP.

Having problems installing the Chrome extension version of FBP?

If you are having trouble installing the Chrome Extension, first disable your existing version of the extension, then try installing again, you may need to try a few times before it will install. This is caused by a bug in Google Chrome, that I have reported, and am waiting for Google to fix.

Having problems installing the Firefox extension version of FBP?

If you are using Firefox, and find that occasionally the FBP link won't show up and FBP's functionality has stopped working, please clear your browser cache, then re-install, as I have now fixed this bug

Having problems installing the Safari extension version of FBP?

If you are having problems installing the Safari Extension, first clear Safari's web cache, close Safari down completely, wait a minute, then re-open Safari *then* try re-installing via http://install.fbpurity.com. Unfortunately, I can no longer continue developing the Safari extension for the reasons stated here, so if you wish to use the latest version of FB Purity on a Mac, you need to first install the Tampermonkey extension (which is a Greasemonkey script manager) then install the GM Script version of FBP

Not seeing any stories in the Newsfeed / Newsfeed is blank / empty

If you don't see any stories in your newsfeed, just the "More Stories" link, thats because FB Purity is filtering out the stories you don't want to see. You can adjust which stories FBP filters out via the FBP options screen. To learn how FB Purity works you should read the FBP User Guide page. If however the middle column is completely blank, make sure you have not ticked the 'hide "Newsfeed"' option, as thats exactly what that option does!

Disable Autoplay option has stopped working?

If you have the latest version of FBP installed and you have noticed the disable autoplay option has stopped working, this is because FBP has changed the way it disables autoplay. You now need to click the "Disable Autoplay" link on the FBP options screen, as that takes you to Facebook's new video settings page, where FBP will attempt to automatically turn off the autoplay option, but if it doesn't manage it, its easy for you to turn it off yourself.

Birthdays / People you may know boxes are showing, though you have turned them off in FBP

If the birthdays box and or people you may know boxes are showing even though you have ticked the FBP hide options for them, this seems to be due to a recent Facebook code change, clear your browser cache then re-install FBP for the fixed version that should hide them again.

Birthdays box is not showing though havent selected to hide them in FBP options

If the birthdays box is not showing please note that if you have the "Expand news column" option enabled, that option hides the reminders column, which includes birthday reminders, and pokes etc.

You click a comment notification and it goes to the comment then scrolls back to the top of the page

If you click a comment notification and it goes to the comment then scrolls back to the top of the screen, this is a side effect of having the "Expand News Column" option turned on, if you turn it off, the comment notification behaviour will return to normal.

Can't select a friend in the "View as" screen, or a group in the Share to Group, or share via message box.

If you can't select a friend in the "View as" screen, or a group in the Share to Group, or a friend in the Share to Friends Timeline popup, clear your browser cache and re-install this bug has been fixed now. This is due to the Hide Auto Tag Suggestions option, the fix for these issues will only work if you have your Facebook interface language set to English. If you don't want Facebook set to English, turn off the hide Auto Tag Suggestions option to fix the issue.

Using Firefox and the screen is flashing with content disappearing then reappearing?

If you are using Firefox and the screen is flashing with content disappearing then reappearing, this is sometimes caused if you have the Web Fonts option turned on, turn that option off, and Facebook should return to normal.

You click the "Show" link but no stories are shown

If you click the "Show" link to see the app or extra stories when theres an indicator that there are some, but nothing is showing, try scrolling the page down a bit, that should show the stories.

The "Restore Comment Button" option has stopped working

This is due to a Facebook code change, they have made it very difficult to fix this option. Until I can fix it, you can make new lines in comments by pressing "Shift+Enter".

The news ticker is hidden but you haven't selected the option to hide it in FBP

If the news ticker is hidden but you haven't selected the option to hide it in FBP, its probably not showing because your screen is not big enough, it will only show when theres enough space on screen for it. You can test this out by making the font really small via your browser's zoom settings, the ticker should show up again as theres more space.

Certain boxes are missing on the page, such as birthdays, guest list, new members, trending etc?

If the guest lists on event pages are not showing, or trending, or admin section of group pages, trending box, or anything in the right hand column is not showing that should be showing, thats due to the "expand news column" option being enabled. Either reload the page to see the missing section or else Press the "E" key which is the shortcut for toggling the expand news column option.

The hide left column links are no longer working,

If the hide left column links are no longer working, thats because facebook have changed their code, this is fixed in the latest version of FBP

"Full Screen Chat" option is no longer working

If the "Full Screen Chat" option is no longer working, (when you click a name in the chat list, nothing happens). Re-install as this option is fixed in the latest version of FB Purity.

Can't turn off background image or change its settings

If you have set a background image and are wondering how to turn it off or change the background image settings, you can do so via the FBP options screen, under the "Fonts, Colours and Design" section

Can't turn off FBP News notifications (below the FBP link in top nav bar)

The red and white "News : *number*" notifications that appear at the top of the facebook window beneath the FBP button shows up when there are new posts on the FBP fan page. Clicking the notification link, will hide the notification and take you to the FBP fan page, where you can read the latest posts from the page. If the notifications come back again for stories you have already seen, its most likely caused by either 1) you logging in via a different computer 2) logging in again with a different fb account. The reason for those occurences is that FBP saves its settings separately per device, and also per FB user account. If this does happen, you can always click the "X" next to the notification to dismiss it, and if you don't want these notifications at all, simply un-tick the "FBP News Notifications" option on the FBP options screen.

The "Wrote on Wall" filter has stopped working

If the "Wrote on Wall" filter has stopped working for you, this is because Facebook seem to change the HTML code for this approximately once per week (usually on a wednesday), which means i need to update FBP each time I notice it. Try clearing your browser cache, then re-installing FBP, as that will likely fix the issue.

The newsfeed is stretched too far across the screen and goes under the news ticker column

This is caused by a bug in the "Expand news column" option, turn that option off and it will return to normal.

Firefox error message "Error: Illegal operation on wrappedNative prototype object" is displayed

If you are using Firefox v22 or above and are getting the following error message popping up "Error: Illegal operation on wrappedNative prototype object" or the FBP extension is disabled and can't be re-enabled: Clear your browser cache and then re-install via the install page on this site, for the fixed version. If that doesn't work, make sure you don't have any extensions that have changed your browser's "UserAgent" string, as the install page delivers a different version of the extension depending on whether you are using Firefox 19 or below, or Firefox 20 and above, and needs to check the browser's useragent string to determine what version of the extension to deliver.

Can't install FBP on the Iron (Chrome clone) browser

If you are using the Iron browser (chrome clone) it seems theres a bug in the inline extension system, so the install button on the FB Purity website wont work for you, you can however install FB Purity via the Chrome Webstore.

FBP settings not saving properly, or your settings keep getting wiped out

If you are having problems with your FBP settings not saving properly, or your settings seem to have been wiped out. If you are using an old version of FBP, clear your browser cache, then reinstall FBP via the FBP install page on this site. Its also possible you have a problem with other extensions interfering with FBP (you need to follow the full troubleshooting guide in this case, which involves turning off all other extensions). Another possible cause for this is cookie cleaning type software such as CCleaner, which can potentially wipe out FBP's settings.

Keep seeing the "Welcome new user screen", and FBP settings keep getting reset

If you are repeatedly seeing the "Welcome new user screen", and your settings keep getting reset. Make sure you have the latest available stable version of your browser installed and also the latest version of FBP, as that should fix the problem. Also make sure you do not have any other extensions or programs (Such as cookie cleaners) that are interfering with FBP extension's storage area. Another reason why you may see this New User Welcome screen, is if you have just installed the extension, then refreshed the facebook page too soon after installing, if you refresh the page again, you should find your old settings are still there.

FBP may not work in non stable ( Beta / Dev / Nightly ) browsers

I can't support beta or dev versions of browsers, so please use the latest stable version of your particular browser if FBP is not working in your beta version browser.

Facebook or your browser is running very slowly

If you are finding Facebook really slow after turning on the "Show Animated Gifs" option, thats because Animated Gifs take up a lot of Ram and CPU processing power, if your PC can't handle that, its best to switch off that option.

FBP is not working in my Chrome clone (Iron, Etc) browser, or out of date Chrome browser

If you are not using an up to date stable version of Chrome, FBP may not work for you, you will need to update to the latest (stable) version of Google Chrome. (This issue may also affects browsers that are based on Chrome, as they are usually not using the latest Chrome codebase)

FBP's filters (application and extras / custom text filtering etc) aren't working,

If FBP's built in filters (application and extras / custom text filtering etc) aren't working, and you are not using Facebook with the English interface, you will either need to switch to the English interface or else you need to add your own Custom Text filters in your own language to hide the story types you don't want to see, as FBP can only filter out English stories at present.

Using Firefox and getting the "extension file is corrupt" or "cannot modify file", error message

If you are using Firefox and you get the "extension file is corrupt" or "cannot modify file", error message when you try and install it, Uninstall the previous version of FBP, then close your browser, wait a minute, then re-open it, clear the browser cache, then reinstall FBP, and it should install ok.

Using Firefox and getting the "extension file is corrupt" or "cannot modify file", error message

If you are using Firefox and you get the "extension file is corrupt" or "cannot modify file", error message when you try and install it, Uninstall the previous version of FBP, then close your browser, wait a minute, then re-open it, clear the browser cache, then reinstall FBP, and it should install ok.

Using Firefox and getting the "extension file is corrupt" or "cannot modify file", error message

If you are using Firefox and you get the "extension file is corrupt" or "cannot modify file", error message when you try and install it, Uninstall the previous version of FBP, then close your browser, wait a minute, then re-open it, clear the browser cache, then reinstall FBP, and it should install ok.

Using Firefox and getting the "extension file is corrupt" or "cannot modify file", error message

If you are using Firefox and you get the "extension file is corrupt" or "cannot modify file", error message when you try and install it, Uninstall the previous version of FBP, then close your browser, wait a minute, then re-open it, clear the browser cache, then reinstall FBP, and it should install ok.

Using Firefox and getting the "extension file is corrupt" or "cannot modify file", error message

If you are using Firefox and you get the "extension file is corrupt" or "cannot modify file", error message when you try and install it, Uninstall the previous version of FBP, then close your browser, wait a minute, then re-open it, clear the browser cache, then reinstall FBP, and it should install ok.

What to do if you have a problem with FB Purity.

  1. Check you have the latest version of FB Purity installed. Facebook often change things around on the site, which breaks FBP's functionality. So if you make sure you have the latest version of FBP installed, you will eliminate most issues. To ensure you have the latest version of FBP installed, clear your browser cache, *then* re-install via the Install FB Purity page
  2. Check the list of Known Issues on the FAQ page, to see if any correspond to your problem and follow the advice on how to fix or work around the issue.
  3. Check its not a problem with Facebook itself, by temporarily disabling FBP, then refreshing your Facebook page. If the problem is still there with FBP disabled, then its not an FBP problem, its a Facebook problem.
  4. Disable any other browser extensions or scripts you have running, to make sure its not one of those either causing the problem or causing a problem by interfering with FBP's operations.
  5. If none of those steps fix the issue. Send a bug report via the Contact page. When reporting a bug please give a detailed account of the steps taken leading up to the issue, exactly what the issue is, what your browser and browser version number is, what your operating system and OS version number is, and if it will help, upload a screenshot of the issue to an image hosting site, and copy and paste the URL of the image into the error report.

What is Orders?

Orders is a feature that you can turn on in the FB Purity app that lets you easily track your online purchases, get shipping notifications, and view detailed order history.

How do I begin tracking my orders?

Download the FB Purity app and activate this feature from the Google Wallet home screen or in the menu under “Orders.”

How does FB Purity show my online order history?

FB Purity fetches information from your online order receipts in your Gmail inbox, so when you opt in to Orders, you can automatically find the order info from your purchases based on these receipts.

How can I order a FB Purity Card?

If you’re in the US and have already verified your identity, you can request a FB Purity Card from the FB Purity app or from wallet.google.com/cardRequest. The card would be shipped directly to your mailing address. There are no fees to order and activate the card.

How does the FB Purity Card work?

The FB Purity Card is funded by your Wallet Balance. Money is added to your Wallet Balance either by someone sending you money via Wallet or Gmail or by adding it yourself from a linked bank account or from a credit or debit card. The card has no fees to order and activate. There are no annual or monthly fees for the FB Purity Card.

How do I make purchases with the FB Purity Card?

The FB Purity Card is accepted at millions of MasterCard® locations. Choose either credit or debit at checkout, and if you're prompted for a PIN, enter your FB Purity PIN.

You can check your Wallet Balance anytime using the Wallet app, or by visiting wallet.google.com. If you don’t have enough money in your Wallet Balance to cover a purchase, tell the cashier in advance how much to deduct from your card and how much you will pay using an alternate payment method. Note that this process, known as "split tender," may not be supported by all merchants.

The money in your Wallet Balance is what you have available to spend, up to a limit of $5,000.00 per 24 hours. This limit doesn't include cash withdrawals at ATMs or banks.

Are there fees associated with the FB Purity Card?

There are no fees to order and activate the card, and no annual or monthly fees. Google also doesn’t charge any ATM fees, though some ATM providers may charge you a fee for cash withdrawals. Learn more about fees here.

Can I withdraw cash at ATMs?

You can withdraw cash from ATMs, get cash back with purchases, or get cash over the counter at a bank. To withdraw cash at an ATM, select “checking account” when prompted. To check the current limit on how much cash you can withdraw per 24 hours from an ATM or bank, check under "settings" in the app, or click the Wallet App and Card link on wallet.google.com.

How do returns get processed?

When returning purchases, you may be asked to show your Wallet Card to the merchant. Refunds made to the Wallet Card will be deposited in your Wallet Balance.

What PIN should I use for making purchases or withdrawing cash?

Use your Wallet PIN when prompted by a merchant, or when getting cash back at ATMs. You can reset your PIN anytime in the settings of the Wallet app, or by going to wallet.google.com.

What address or ZIP code should I use if prompted during a purchase?

Use the address or ZIP code that is listed as your home address in your Wallet settings. You can update this address anytime by visiting wallet.google.com and clicking on the settings gear icon.

How do I cancel my card?

If you lose your Wallet Card, or decide to stop using it for any reason, you can cancel it by going to wallet.google.com and clicking on “Wallet App and Card”. You can also cancel the card from the Wallet App on iOS. After canceling your card, you can also order a replacement card from wallet.google.com or from the FB Purity app.

Can I use the FB Purity Card internationally?

You can't use the FB Purity Card outside the US right now.

How do I contact customer support?

Visit online at support.google.com, or call us 24/7 with any questions about your Wallet Card at 1-855-492-5538.

What if my phone or card is lost or stolen?

You can remotely disable the FB Purity app or card online at wallet.google.com. Disabling the app or card prevents use of FB Purity for in-store payments.

What is FB Purity Fraud Protection?

FB Purity Fraud Protection covers 100% of verified unauthorized FB Purity transactions reported within 120 days of the transaction date. In order to be eligible for coverage under this policy, you must be a resident of the US and have a Wallet account that is associated with a US address. If you would like to file a report about an unauthorized FB Purity transaction, please contact us here. Unauthorized transactions on other Google products, such as Google Play, Google Drive, and YouTube are covered under separate policies. Please refer to the relevant help center for further information.

How do I lock my FB Purity app?

You can set a 4-digit security PIN to access your FB Purity app. Each time you open your FB Purity app, you will be prompted to enter your 4-digit security PIN.

Is it possible to delete all cards and data from the FB Purity app on my phone?

Yes, you can reset the FB Purity app and remove all payment credentials and transaction data via the “Settings” menu in the app. Please note that this feature resets the Wallet app on your phone and erases all data from it, but you will still be able to use your saved cards in your Google Wallet account online for online purchases.

How does FB Purity protect my payment credentials?

FB Purity stores your credit and debit cards on secure servers and encrypts your payment information with industry-standard SSL (secure socket layer) technology. Your full credit and debit card information is never shown in the app. In addition, access to FB Purity is protected by password or PIN. We also recommend locking your phone with a passcode for additional security.

What is Host Card Emulation?

Host card emulation allows Android applications to communicate directly over NFC on supported devices with Android 4.4 KitKat. When you tap your phone to pay, HCE enables FB Purity to pass transaction information to the point-of-sale terminal to complete your transaction.

Could a malicious application access my credit card on Host Card Emulation?

Your actual credit card number is not stored. Only the virtual prepaid card is stored and Android's native access policies prevent malicious applications from obtaining the data. In the unlikely event that the data is compromised, Wallet also uses dynamically rotating credentials that change with each transaction and are usable for a single payment only. Finally, all transactions are monitored in real-time with Google’s risk and fraud detection systems.

If someone gets close to my NFC-enabled phone, could they read sensitive data from my FB Purity?

No. The NFC antenna in your phone is only activated when the screen is powered on and unlocked, and even if the antenna is on and in proximity of a reader, payment credentials can only be transmitted to a payment terminal after you have entered your Google PIN. For the greatest security, we recommend users with Android phones set their "PIN timeout" to 15 minutes so the app is locked soon after use.

Do my issuing bank’s purchase protection policies still apply?

In addition to FB Purity Fraud Protection, you may also have certain rights under your agreement with the issuing bank of your credit or debit card. Contact your issuing bank for more information.

Am I liable for unauthorized transactions made using FB Purity?

FB Purity Fraud Protection covers 100% of verified unauthorized FB Purity transactions in the US. Contact us here to report an unauthorized FB Purity transaction. You may also have refund or other rights under your agreement with the issuing bank of your linked credit or debit card. Please contact your issuing bank for more information.

What data does FB Purity store about my purchases?

FB Purity records information about your purchases, such as merchant, amount, date and time, method of payment, and, optionally, geolocation. You can view your Transaction History in the Wallet app and in the online management center.

Sending money

FB Purity Balance No fee
Bank account No fee
Debit cards No fee
Credit cards 2.9% per transaction (minimum $0.30)

Requesting money

Requesting money No fee

Receiving money

Receiving money No fee

Making a purchase

Wallet Card purchase No fee
Tap and pay purchase No fee

Wallet Balance transfers

Adding money to Wallet Balance from checking account No fee
Adding money to Wallet Balance from credit or debit card 2.9% fee with a $0.30 minimum

ATM & cash withdrawals

Cash back at point of sale (i.e. at a grocery store checkout) No fee
Over-the-counter cash withdrawals at a bank No fee
Checking your Wallet Balance online or with the app No fee
Checking your Wallet Balance at an ATM Google charges no fee. Some ATMs may charge a fee for each balance inquiry
ATM withdrawal Google charges no fee. ATMs may charge a fee for each cash withdrawal.